Welcome to Your Housing Expert

Expert Housing Solutions Tailored for You

Navigate tenancy challenges, landlord disputes, and leasehold matters with confidence—expert guidance, transparent processes, and proven results

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About Us

Guiding You Through Housing Challenges

Your Housing Expert is a London based consultancy firm, which specialises in providing advice and assistance on all social housing, shared ownership and leasehold enquiries. We offer a crucial service for people navigating complex housing issues. We understand that housing issues can be stressful, overwhelming, and often feel impossible to navigate alone. Whether you’re facing difficulties with social housing, shared ownership, or leasehold matters, we’re here to help you through it all.

With over a decade of experience working in both social housing and leasehold housing sector, we are well equipped to provide expert advice and support at times when individuals may feel most uncertain or overwhelmed by housing challenges. We pride ourselves on supporting you in your time of need.

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Our Services

Solutions for Tenancy & Leasehold Issues

Tenancy related issues

Struggling with tenancy disputes, rent issues, or agreements? We provide expert guidance to protect your rights and ensure a stable housing situation.

At Your Housing Expert, we know that tenancy-related issues can be incredibly stressful. Whether you’re dealing with disputes, rent payment demands where you are disputing the accuracy of payment, tenancy agreements, or understanding your rights, our team is here to support you every step of the way.

With our extensive experience in the social housing and leasehold sectors, we specialise in guiding tenants through even the most challenging situations. From helping you understand your tenancy agreement to resolving disputes with landlords or housing associations, we provide the expert advice and practical assistance you need to navigate the complexities of tenancy law.

Our friendly, reliable team is dedicated to supporting you during these difficult times. We’re here to ensure that your housing situation is stable, secure, and in line with your rights. Leave your worries with us, and let us help you find the solutions you need for peace of mind.

Leasehold/shared ownership issues

Confused about leasehold terms, service charges, or buying/selling your share? Our team simplifies complex leasehold matters for you.

At Your Housing Expert, we understand that navigating leasehold and shared ownership matters can be confusing, frustrating, and at times, overwhelming. Whether you’re struggling with escalating service charges, disputes with landlords, understanding your rights, or need help with buying your freehold or selling your share, we’re here to guide you through it all.
With over 10 years of experience in the housing sector, our expert team provides tailored advice and support on all aspects of leasehold and shared ownership arrangements. We offer practical, easy-to-understand guidance to ensure you fully understand your legal rights and options.
We know these issues can cause significant stress, especially when it involves complex contracts or communication with landlords and management companies. Leave your worries with us, and let our dedicated team take the burden off your shoulders. Whether you’re dealing with a problematic lease, service charge disputes, or need assistance with staircasing your shared ownership property, we’re here to support you during these challenging times.

Service charge estimates and deficits

Uncertain about your service charges or facing unexpected increases? We help you understand, challenge, and manage your financial obligations.

At Your Housing Expert, we understand that dealing with service charge estimates and deficits can be a source of significant frustration and confusion for leaseholders and shared owners. Whether you’re faced with unexpected increases in service charges, struggling with budget shortfalls, or questioning the accuracy of the charges being levied, our expert team is here to help you understand your rights and find solutions.

We specialise in advising clients on how to navigate and challenge service charge issues. We can assist you with:

Understanding your service charge breakdown: We’ll help you review your service charge estimates and ensure they are fair and in line with your lease or agreement.
Challenging excessive or unjustified charges: If you suspect that your service charges are too high or that there’s been mismanagement, we can guide you on how to address these concerns with your landlord or management company.
Deficits and arrears: If your service charge account shows a deficit or you’re struggling to keep up with payments, we can help you negotiate a payment plan or assess your options for addressing any arrears.

Our friendly and knowledgeable team is dedicated to ensuring you’re not left in the dark when it comes to your financial obligations. We’ll work with you to ensure that your service charges are transparent, justified, and manageable. Leave your worries with us, and let us guide you to a resolution with clarity and confidence.

Issues with your landlord not completing repairs

Is your landlord neglecting essential repairs? We support you in ensuring timely and proper maintenance of your home.

At Your Housing Expert, we know that when your landlord fails to complete necessary repairs, it can create major disruptions to your home life and cause unnecessary stress. Whether you’re dealing with unresolved maintenance issues, unsafe living conditions, or long delays in repair work, we’re here to help you take action and ensure your home is kept in a safe and habitable condition.

Our team is well-versed in tenant rights and landlord obligations. We provide expert guidance on how to address the following:

Unresolved repairs: If your landlord is not fulfilling their responsibility to carry out essential repairs, we can help you understand your rights and how to formally request that the work be done.
Challenging delays or poor workmanship: If repairs have been promised but remain incomplete, or if the work done is substandard, we can advise on how to escalate the issue and hold your landlord accountable.
Taking legal action: In cases where the landlord continues to neglect repairs, we can guide you on the steps you can take, including filing complaints with the relevant authorities or seeking legal remedies through housing tribunals.

We believe every tenant deserves a safe, well-maintained home, and we’re here to ensure that your landlord meets their legal obligations. Leave your worries with us, and let us work with you to ensure the repairs are completed promptly and properly—so you can enjoy the peace of mind you deserve.

Assistance with damp and mould in your property

Damp and mould can impact your health. We assist in identifying causes, holding landlords accountable, and securing safe living conditions.

At Your Housing Expert, we understand the distress that issues like damp and mould can cause in your home. These problems not only affect your living conditions but can also have a serious impact on your health and well-being. Whether you’re struggling with persistent damp patches, mould growth, or inadequate responses from your landlord, we’re here to support you in getting the issue resolved.

Our expert team is dedicated to ensuring your home is safe, dry, and healthy. We can assist you with:

Identifying the cause of damp and mould: Damp can arise from a variety of issues, such as leaks, poor ventilation, or structural problems. We’ll help you identify the underlying cause and guide you on the steps needed to resolve it.
Taking action with your landlord: If your landlord is not taking your complaints seriously, we can help you understand your rights and advise you on how to formally request repairs or remediation. This includes escalating the issue if necessary.
Legal advice and support: If damp or mould problems are not addressed in a timely or appropriate manner, we can guide you through the steps to take legal action, such as filing complaints with the local council or seeking a remedy through a housing tribunal.

Your home should be a place of comfort, not a source of health hazards or ongoing frustration. Leave your worries with us, and let us help you navigate this issue to ensure your property is restored to a safe and healthy condition.

Rights to succession

Facing housing uncertainty after the loss of a loved one? We guide you through tenancy succession rights and the legal process.

At Your Housing Expert, we understand that the loss of a loved one can be an emotionally difficult time, and dealing with succession rights on top of this can add unnecessary stress. Whether you’re trying to understand your right to inherit a tenancy or need help navigating the process, we’re here to guide you through every step of the way.

Our expert team can provide clear, practical advice on:

Eligibility for succession: Succession rights vary depending on the type of tenancy and specific circumstances. We can help you determine whether you meet the criteria to take over a tenancy after the death of the original tenant.
Understanding your rights: If you’re unsure whether you qualify for succession or if your landlord is challenging your claim, we’ll explain your legal rights and the steps you can take to secure your tenancy.
Navigating the process: The succession process can be complicated and requires the correct documentation. We’ll help you prepare the necessary paperwork, ensure deadlines are met, and assist with any disputes that may arise.
Dealing with disputes: If the landlord disputes your right to succeed the tenancy, we can advise on your next steps, including how to challenge the decision or explore alternative housing options.

Your home should be a source of security and stability, and we are here to ensure that your succession rights are respected, so you can continue to live in the property you call home. Leave your worries with us, and let us help you understand and protect your rights during this difficult time.

Low Level Anti – Social Behaviour

Dealing with nuisance neighbors or disturbances? We help you report and resolve low-level anti-social behavior in your community.

At Your Housing Expert, we understand that low-level anti-social behaviour (ASB) can have a big impact on your quality of life, even if it seems minor to others. From noise disturbances, littering, and abusive language to general inconsiderate behaviour from neighbours, we know how frustrating and disruptive these issues can be.

With over 10 years of experience in the social housing and leasehold sectors, our expert team can guide you through how to handle and address low-level anti-social behaviour in your community, including:

Understanding your rights: You have the right to live in a peaceful, safe environment. We’ll explain your rights as a tenant and the steps you can take if you’re experiencing ASB in your neighbourhood.
How to report anti-social behaviour: We’ll help you understand the best way to report low-level ASB to your landlord or housing association, ensuring that the matter is taken seriously and that the appropriate action is taken.
Addressing ongoing issues: If the behaviour continues despite initial complaints, we can advise on how to escalate the situation, work with local authorities, or explore legal remedies such as applying for an ASB injunction or mediation.
Mediation and resolution: Sometimes, low-level ASB can be resolved through mediation or other non-confrontational means. We’ll guide you through these options and help facilitate communication where necessary.

You deserve to feel safe and comfortable in your home, and we’re here to help make sure your living environment remains free from the stress of anti-social behaviour. Leave your worries with us, and let us help you resolve these issues calmly and effectively, so you can enjoy peace in your home again.

Bidding system for social housing tenants, the process and how it works

Navigating the social housing bidding process? We simplify registrations, eligibility checks, and strategies to increase your chances of success.

At Your Housing Expert, we know that securing the right home through bidding can feel like a complicated and overwhelming process, especially when you’re unfamiliar with the rules or the system itself. Whether you’re looking to bid on a social housing property, explore shared ownership opportunities, or simply navigate the process of applying for a new home, we’re here to support you every step of the way.

Our expert team can provide clear, practical guidance on how to bid for properties and understand the entire process:

How the bidding process works: We’ll explain how to register for housing schemes, how to place bids on available properties, and what criteria are used to prioritise bids. This includes local authority allocation systems and any preference categories that may apply to you.
Understanding your eligibility: It’s important to know whether you meet the criteria for the properties you are bidding on. We’ll help you understand the eligibility requirements and what documentation you may need to provide to strengthen your application.
Maximising your chances: The bidding system can be competitive. We can offer advice on how to improve your chances of being successful, whether by understanding the local housing market, ensuring your application is complete, or knowing how to prioritise your bids.
What happens after you bid: Once you’ve placed a bid, we’ll help you understand what to expect in terms of viewings, assessments, and next steps—whether you’re offered the property or need to place another bid.
Appeals and advice on unsuccessful bids: If you’re unsuccessful in securing a property, we can advise on your options, including how to appeal decisions or improve your position in future bidding rounds.

Bidding for a property doesn’t need to be stressful. Leave your worries with us, and let us guide you through the process with confidence and clarity, so you can secure the home that’s right for you.

Temporary Accommodation

Placed in temporary housing? We ensure you understand your rights, secure suitable accommodations, and transition smoothly to permanent housing.

At Your Housing Expert, we understand that being placed in temporary accommodation can be a challenging and uncertain time. Whether you’ve been housed temporarily while waiting for a more permanent solution or are struggling to understand your rights and the next steps in securing a permanent home, we’re here to guide you every step of the way.

Our expert team is well-placed to help you navigate the complexities of this process. We offer practical, clear advice on:

Your rights in temporary accommodation: You have specific legal rights when placed in temporary accommodation, including the standard of living conditions, the length of time you can stay, and what support you can expect from your local authority or housing provider. We’ll ensure you understand your rights and can take action if your accommodation doesn’t meet legal standards.
Understanding the process of bidding for permanent housing: If you’re in temporary accommodation and looking for a permanent home, we’ll help you understand how to register for housing, how to place bids on properties, and how to increase your chances of success. This includes advice on understanding housing allocation policies, priority bands, and eligibility criteria for permanent homes.
How to place a bid: We’ll walk you through the bidding process, from understanding how to register for local housing schemes to placing bids for available properties. We can also help you keep track of available properties and assess your chances of success.
What happens after you bid: Once you’ve placed a bid, we can explain what happens next. If you’re successful in securing a permanent home, we’ll guide you through the steps for moving, including any assessments or paperwork that need to be completed. If your bid is unsuccessful, we can help you understand your options, including how to reapply or explore other housing options.
Challenging decisions or delays: If you’re experiencing delays in being moved to permanent accommodation or believe your temporary accommodation doesn’t meet your needs, we can assist in challenging decisions and advocating on your behalf.

We believe that every individual deserves a safe, secure, and permanent home, and we’re here to support you in finding the best path forward, whether you’re currently in temporary accommodation or just starting your journey toward permanent housing. Leave your worries with us, and let us help you understand your rights and make the most of the housing options available to you.

Managing Agent Enquiries

Struggling with unresponsive managing agents? We assist in resolving disputes, service charge concerns, and maintenance issues.

At Your Housing Expert, we understand that dealing with managing agents can sometimes be frustrating, especially when it comes to issues like service charges, repairs, leaseholder responsibilities, or communication difficulties. As a leaseholder or shared owner, you rely on your managing agent to effectively manage the property and ensure everything runs smoothly. When things go wrong or communication breaks down, it can cause unnecessary stress.

Our expert team is here to help you with any managing agent enquiries you may have, including:

Understanding your rights and responsibilities: Managing agents act on behalf of the landlord or freeholder, but as a leaseholder or shared owner, it’s important to understand both your rights and responsibilities. We’ll help you navigate your lease terms and explain what you can expect from your managing agent.
Disputes with your managing agent: If you have concerns over service charges, maintenance, or even the standard of repairs, we can help you address these issues. Whether it’s about the fairness of service charge increases, the quality of repairs, or the general management of the building, we’ll guide you on how to raise concerns formally and, if necessary, escalate them.
Communication and transparency: One of the most common issues with managing agents is poor communication. We’ll help you understand how to communicate effectively with your managing agent, ensure transparency, and hold them accountable for the services they provide.
Repair and maintenance issues: If your managing agent isn’t addressing repairs in a timely manner or if you’re facing problems with building maintenance, we can advise you on how to formally request action and hold the managing agent to their contractual obligations.
Service charge disputes: If there are discrepancies in the service charge or disputes over the costs, we can help you review the charges and, if needed, take action to resolve the issue. This may include challenging unfair charges or seeking clarity on what the service charges cover.
Escalating problems: If your managing agent is not responsive or is failing in their duties, we can guide you on how to escalate the issue, either by contacting the freeholder, making a formal complaint, or seeking legal remedies through a tribunal.

Our goal is to help you get the service and support you deserve from your managing agent. Leave your worries with us, and let us handle the details, ensuring you have the right guidance to resolve issues efficiently and effectively.

Tall buildings/cladding issues

Affected by unsafe cladding or fire safety concerns? We provide expert advice on your rights, remediation options, and cost liabilities.

At Your Housing Expert, we know that living in a tall building with cladding can be a source of ongoing worry, especially in light of the concerns surrounding building safety and fire risks. Whether you’re a leaseholder in a high-rise, affected by unsafe cladding, or worried about the impact of fire safety regulations on your property, we’re here to provide expert guidance and support to help you understand your rights and navigate these complex issues.

Our expert team can assist you with:

Cladding and fire safety concerns: If your building is affected by unsafe or non-compliant cladding, we can explain your rights as a leaseholder or shared owner, the responsibilities of the freeholder or managing agent, and what steps need to be taken to address the issue. We’ll guide you through the process of ensuring that your building is made safe and help you understand what is being done to rectify any cladding problems.
Understanding the building safety fund: We’ll help you understand the Government’s Building Safety Fund and whether you or your building qualifies for financial assistance to remediate cladding and fire safety issues. If your building is eligible, we can assist with navigating the application process and securing the necessary funding.
Liability for remediation costs: One of the most common concerns for leaseholders and shared owners is who will bear the cost of cladding remediation. We’ll explain your rights, including the potential for leaseholders to be charged for the costs of cladding removal and remediation, and what legal protections exist to limit your financial liability.
Dealing with building owners and freeholders: If you’re facing delays or lack of communication from the freeholder or managing agent about cladding and safety issues, we can help you address these concerns, ensuring that they take their legal obligations seriously. We’ll guide you on how to formally request action and escalate the issue if necessary.
Fire safety regulations and EWS1 forms: In the wake of the Grenfell Tower tragedy, many high-rise buildings now require an EWS1 form (External Wall System) to confirm that the building is safe. If your building needs an EWS1 assessment, we can help you understand what this means and how it may affect your ability to sell or mortgage your property.

We know that issues with tall buildings and cladding can be distressing, both emotionally and financially. Leave your worries with us, and let us work on your behalf to ensure that your building is safe, and that your rights are protected throughout the process.

Dealing with outstanding repairs

Still waiting on overdue property repairs? We help escalate the issue and ensure repairs are completed to the required standard.

At Your Housing Expert, we understand the frustration and inconvenience that comes with outstanding repairs—especially when you’re waiting for essential work to be completed, whether it’s due to a landlord’s inaction, poor communication, or delays in response. As a tenant or leaseholder, you have the right to live in a property that’s in a good, safe condition, and we’re here to ensure that your landlord or managing agent meets their responsibilities.

With over 10 years of experience in the social housing and leasehold sectors, our expert team can assist you with:

Understanding your rights: Whether you’re a social housing tenant or a leaseholder, you have specific rights when it comes to repairs. We’ll explain what constitutes an urgent repairversus a non-urgent repair, and what your landlord or managing agent is legally obligated to address.
Chasing overdue repairs: If you’ve reported a repair but it hasn’t been completed in a timely manner, we’ll help you understand the best way to follow up. We can guide you through the process of formally requesting that repairs be made, and how to escalate the issue if your landlord or managing agent doesn’t take action.
Assessing repair quality: Sometimes repairs are completed, but the quality of the work is substandard. If you feel that repairs haven’t been properly carried out or haven’t solved the issue, we can help you challenge the work and ensure that the repairs are completed correctly.
Formal complaint procedures: If repairs continue to be delayed or ignored, we can advise you on how to escalate the matter, including how to make a formal complaint to your housing provider or managing agent, and, if necessary, how to involve an ombudsman or relevant housing authority.
Taking legal action: In extreme cases, where your landlord or managing agent repeatedly fails to complete repairs, we can assist you in seeking legal remedies, such as applying to a tribunal or pursuing a claim for damages due to unfulfilled repair obligations.

Your home should be a safe and habitable place. Leave your worries with us, and let us help you ensure that repairs are completed in a timely, professional, and legally compliant manner, so you can enjoy the peace and security you deserve.

Being Decanted

Being temporarily relocated for repairs? We support you in understanding your rights, securing fair treatment, and ensuring a smooth return home.

At Your Housing Expert, we understand that being decanted due to repairs in your home can be a stressful and disruptive experience. Whether you’re being temporarily moved out for major repairs, refurbishment, or safety works, it’s important to know your rights and how to manage the process smoothly. We’re here to guide you through the steps to ensure that you’re properly supported during this transition.

With over 10 years of experience in the social housing and leasehold sectors, our expert team can assist you with:

Understanding your rights when decanted: If you’re being temporarily relocated due to essential repairs or maintenance, you have specific rights. We’ll help you understand what you’re entitled to in terms of temporary accommodation, rent reductions, and compensation, depending on the nature and duration of the works.
Temporary accommodation: If your home is uninhabitable during repairs, your landlord or housing provider may be responsible for finding suitable temporary accommodation. We can guide you on what to expect, how to request suitable accommodation, and ensure your needs are met during the relocation period.
Rent and compensation: Depending on the circumstances of your decanting, you may be entitled to a rent reduction or compensation for the inconvenience caused. We’ll help you understand whether you’re eligible for compensation and how to apply for it.
Communication with your landlord or managing agent: We know how frustrating it can be if communication breaks down during the decanting process. We’ll help you navigate any issues with your landlord or managing agent, ensuring they are meeting their legal obligations to provide adequate support and information throughout the process.
Ensuring repairs are completed on time: If your decant is a result of ongoing repairs, we’ll help ensure that the work is completed as promised and within a reasonable timeframe. If there are delays or issues with the quality of repairs, we can guide you on how to escalate the situation and hold your landlord or managing agent accountable.
Return to your property: Once repairs are completed, we’ll assist you with ensuring a smooth return to your home. This includes checking that the repairs have been done properly and that you are fully satisfied with the condition of your property before moving back in.

Being decanted can be an overwhelming experience, but you don’t have to navigate it alone. Leave your worries with us, and let us ensure that you are properly supported throughout the decanting process, so that you can return to your home with peace of mind once repairs are completed.

Why Choose Us

Trusted expertise, tailored solutions, and unwavering support for all your housing needs

01.

Specialized Expertise

Over a decade of experience in social housing, leasehold, and tenancy matters.

02.

Comprehensive Services

A wide range of solutions, from tenancy disputes to service charge reviews.

03.

Proven Track Record

Successfully resolving complex housing issues with positive client outcomes.

Our Process

How We Work?

Stage 1 (Telephone consultation)

We will assess your situation with a telephone call and advise how best we can help you.
We will then put together an action plan and send this over ensuring you are happy with what has been agreed

Stage 2 (Follow up)

We will follow up with the agreed action plan and send over any completed documentation

Stage 3 (Final call)

Once the action plan has been completed, we will complete a final telephone call

Testimonials

Reviews From Our Clients

I used Your Housing Expert, when I was going through a difficult divorce and had to remove my husband from the tenancy. Jyoti made it a very smooth and easy process, composing a letter for us, to the Council and ensuring my husband would no longer be responsible to pay the rent. She also explained the tenancy agreement to me and what my rights were. Would highly recommend.

Lucy Wilde
Client

My brother was being decanted from his home, due to unforeseen circumstances. Jyoti ensured my brother was placed in suitable accommodation after liaising with the housing provider on our behalf, and ensured we were given all compensation we were entitled to. During a very stressful time she ensured we were kept informed and took away our worries.

Mia Thompson
Client

I had no idea why I was paying extortionate service charges and what I was paying for. Jyoti explained my service charge statement to me and explained in detail what the rights and responsibilities are. Even though I owned my house, I was being charged for the wider development. It was so helpful to gain some clarity on this matter and know better for the next time I buy a home.

Jack & Linna
Client

I had an ongoing leak for months and my housing provider were failing to do anything about it. Jyoti assisted me with logging a complaint and ensuring the leak was rectified. It was such a stressful time but it felt amazing to have someone else lift the burden I felt.

Alex
Client

Blog & News

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