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FAQs
Frequently Asked Questions
What services does Your Housing Expert provide?
We offer expert advice on tenancy issues, leasehold and shared ownership concerns, landlord disputes, service charges, social housing bidding, and more.
Do you provide legal representation?
No, we offer expert guidance and support but do not provide legal representation. However, we can advise you on legal options and assist in preparing necessary documents.
How do I get started with Your Housing Expert?
You can contact us through our website, email, or phone to book an initial consultation where we assess your case and suggest the best course of action.
What should I do if my landlord is refusing to carry out repairs?
You have legal rights as a tenant. We can guide you on how to formally request repairs, escalate complaints, and take further action if necessary.
Can you help if I’m facing eviction?
Yes, we provide advice on tenant rights, eviction notices, and possible defenses against wrongful eviction.
What are my rights if I have rent arrears?
We can help you understand your options, including negotiating a payment plan with your landlord and checking if any financial support is available.
My service charges have increased unexpectedly. Can I challenge them?
Yes, we can review your service charge statement and help you challenge excessive or unfair charges with your landlord or managing agent.
Can you help me understand my lease agreement?
Absolutely! We provide detailed lease agreement reviews to ensure you understand your rights and obligations.
What is staircasing in shared ownership, and how does it work?
Staircasing allows you to buy additional shares of your shared ownership property over time. We can guide you through the process and its financial implications.
How does the social housing bidding system work?
We explain the registration process, how to place bids, and strategies to improve your chances of securing a property.
I’ve been placed in temporary accommodation. What are my rights?
You have legal rights regarding living conditions, placement duration, and the process of securing permanent housing. We can guide you through your options.
Can I appeal if my social housing bid was unsuccessful?
Yes, depending on the reason for rejection, we can assist you in submitting an appeal or improving your future applications.
What should I do if my managing agent is unresponsive?
We can help you formally raise concerns, escalate complaints, and explore legal action if your managing agent is failing in their duties.
My landlord is charging unfair fees. Can I dispute this?
Yes, we can assess the charges and advise on how to challenge them based on your tenancy agreement and housing regulations.
My building has unsafe cladding. What should I do?
We provide guidance on cladding remediation, government funding eligibility, and how to engage with your landlord or freeholder for safety improvements.
Can I take over a tenancy after a relative passes away?
In some cases, tenancy succession is possible. We can review your situation and advise on your rights and eligibility.
What happens if my succession claim is denied?
If your claim is denied, we can assist in appealing the decision or exploring alternative housing options.